1
min read
When seeking benefits guidance, plan members often feel like they are baring their soul into a void. Benefits navigation that isn’t rooted in compassion can seem rushed, impersonal and formulaic. Members are tossed catch-all solutions that ignore the specifics of their health needs and history. This impersonal approach might make members feel like they’re conversing with an algorithm; they might become frustrated and ignore care recommendations, risking their overall health and well-being.
Read more