Medefy pairs every employee with a dedicated Care Guide who gives them real answers, finds lower-cost care, and actually follows through post-appointment. Your team can stop fielding the same questions on repeat while employees get directed to great, affordable care.
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When your overburdened HR team gets time back in their day, everyone wins. Offloading your benefits management to Medefy leads to healthier, more productive employees, happier HR teams, and a higher ROI.
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Give your people the answers they need with speed, precision, and expertise. Our live, 24/7 human support increases appropriate utilization of member benefits, saving your company money, and fostering happier, more productive, and more satisfied teams.
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Our simple, centralized, and customized app gives your people a full view of their benefits information. By gathering their benefits options and personal data all in one place, Medefy supercharges member efficiency and utilization, which cuts company spending and relieves HR teams.
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Our marketing efforts engage members far past open-enrollment–so you don’t have to. We steer members towards underutilized benefits, promoting them year-round, with a focus on your strategic priorities. Get ready for increased utilization, and happier, more satisfied employees.
Implementations don’t have to be onerous. Our industry-leading process is quick, customized, and pain-free for HR teams. Medefy has worked with hundreds of prominent clients and tailors our implementation to each of their unique needs.
We also assign a Customer Success Manager to each client to ensure they feel supported at every step. Ready to take the plunge? We’ll get your solution in place in as little as six weeks.
The simplicity of the app and resources it provides allows our staff and company to save thousands of dollars. With Medefy taking the stress off of healthcare it allows our team to follow our mission to lead people to become fully devoted followers of Christ. Things can’t get better than that.
I've used the Medefy app multiple times and everyone I've dealt with has been extremely helpful and quick to get me the info I need. Plus it has saved me so much money! A huge thanks to Chad for getting everything squared away for my daughter's procedure. Will continue to use!"
You do not cut benefits. You get members to use the plan well. Medefy shows where cost is leaking, then prompts members with the right money-relevant message and guides them to lower-cost care. HR approves the message, Medefy writes and sends it, and the savings post to your own claims.
Point solutions each solve one piece, and none of them run the plan. A member leaves one enrollment meeting and faces dozens of tools with no guide. Analytics tells you what already went wrong. Navigation was blind to cost. Medefy does both, all year, and moves members to the lower-cost choice before the claim.
Medefy proves savings in your own claims, benchmarked to your history, not to market averages. The result is attributed at the claim level, so it holds up in a CFO conversation. A major state government employer verified more than $43 million in savings over five years across more than 94,000 covered lives, with no benefit cut.
Read the state government resultsSavings depend on your plan, your population, and where the cost is leaking. Medefy finds the leak, moves members to lower-cost care, and proves the result in your claims. A major state government employer verified more than $43 million in savings over five years. Across the client base, Medefy manages $16.3B in annual health spend for more than 1,300 employers.
See client resultsResults vary by plan, and Medefy proves each one in the client's own claims. Gateway First Bank reached 9x ROI in two years. The City of Claremore reached 3x ROI in year one at about 70% adoption. A national trucking group reached 3.4x ROI.
See how Gateway reached 9x ROIMembers message a Care Guide in the Member app. The Care Guide helps them find the right care and makes sure the appointment gets booked. On-demand virtual care sits in the same app for a diagnosis, a prescription, or a referral.
See on-demand virtual careYes. Medefy is built on enterprise security and HIPAA compliant data protection. Member health information and employer data are safeguarded across the system.
Read our security commitmentSearch “Medefy” in the Apple or Android app store. If you use one of the branded standalone apps we power, search for the app name sent to you by your HR team.
Tap “Create Account” on the app’s home screen. You’ll need an email address, your date of birth, and the last four digits of your social security number. Then, follow the prompts to set up a password and log in.
On the login screen, select “Forgot Password.” Enter your last name as it appears on your health insurance card, date of birth, and the last four digits of your social security number. Then, follow the prompts to set up a new password.
There are two ways to reset the email associated with your account:
Are you a new plan member? If so, there’s a waiting period for your information to pass through and for your benefits to show up as active on our end. Please check with your HR rep about the waiting period.
When you first register with the Medefy App, you’ll be asked to enable your Face ID. You can set it up anytime if you don’t opt in initially. Follow these steps:
If your Android device offers a biometric login and you do not opt in during registration, you will need to uninstall and reinstall the Medefy App.
When you first register with the Medefy App, you’ll be asked to enable your push notifications. You can set it up later if you don’t opt in initially. Follow these steps:
Medefy simplifies your healthcare experience and saves you money in these great ways, all by chatting with a Care Guide or choosing from the in-app menu:
Log into the Medefy App and choose "Chat with a Care Guide" to start a private chat. Ask about finding a provider, medication and care coverage, and more.
You can find in-network providers by opening the app's home screen and tapping “Find a Doctor or Facility.” A Care Guide will reply within 60 seconds or less and match you with high-quality, low-cost care.
Yes. Employees and dependents 18 years and older can have their own account.
Share the app with your dependents 18+ by going to your profile page and tapping “Invite Dependents.” Enter your dependent’s email address to send them an invitation.
For privacy reasons, we recommend that each member who is 18+ years old has a personal account.
Due to HIPAA (Health Insurance Portability and Accountability Act) regulations, any covered dependent 18+ is considered an adult, and their health information is protected unless they give explicit consent. If your dependent wishes to share their health information with you, they can complete a HIPAA release form that permits us to discuss protected health information with you.
Use digital cards instead of physical cards whenever you need to provide your insurance information. Your HR team will upload your cards to the digital wallet when they sign you up for the Medefy App. Here’s how it works:
Yes. From the “My Insurance Cards” screen, select the card you want to share from the top navigation by swiping left or right and following these steps:
Yes. Tap “My Health Benefits” on the home screen menu to view deductible and OOP information, including how much you’ve spent towards both.
Select “Documents Center” on the home screen to view your benefits summaries.
Yes. Chats that are over 90 days old and closed will be archived. But if you start a new chat thread, a Care Guide can reopen previous chats.
We help you save by connecting you with your plan’s low-cost care options. Picking the right facility can save you thousands of dollars on procedures like MRIs or surgery. We also help you identify zero-cost options, like preventive care visits and flu vaccines.
If you receive a medical bill that isn’t clear, send it to us, and we can review it to ensure you’re never overpaying.
If telemedicine is part of your company’s benefits offerings, when you log in to the Medefy App, you’ll see an option for “Virtual Care” or “Talk with a Doctor.” From there, you’ll find contact information for your telemedicine provider or an option to call them directly from the app.
You can contact support by going to the “Profile” button on the bottom menu of the Medefy App and clicking on “Contact Support.” You’ll fill out a brief form (full legal name, email, and description of your issue), and our support team will contact you to help.
Tap “My Other Benefits” in the home screen menu to access all your benefits information.
Yes. All medical records and in-app messages are securely stored, adhering to strict HIPAA standards.
No, we don’t track or save your location data. If you enable location settings, we only use it when you’re searching for providers to return locations nearby.
We love hearing from app users! Go to the app home screen and tap “Rate Your Experience” to leave your feedback.
