A Seasoned Benefits Expert Spills Her Secret Weapon and It’s Not What You Think

Anaye Milligan

When seeking benefits guidance, plan members often feel like they are baring their soul into a void. Benefits navigation that isn’t rooted in compassion can seem rushed, impersonal and formulaic. Members are tossed catch-all solutions that ignore the specifics of their health needs and history. This impersonal approach might make members feel like they’re conversing with an algorithm; they might become frustrated and ignore care recommendations, risking their overall health and well-being.

Key takeaway

Benefits expert Precious Ugbo knows this isn’t the ideal journey for any member, especially those contending with emotionally trying times. As a seasoned benefits expert, she understands that at the heart of all successful guidance is genuine human compassion and understanding. In each of her interactions, Precious strives to be fully present, listening carefully and intentionally to members, making them feel understood and less alone. By truly caring for members, Precious’s guidance is more precise and personalized, and the member is more likely to follow it. This, in turn, increases proper utilization, improving health outcomes, while fostering a more satisfied, resilient workforce.

In this video, Precious recounts a moment where her unwavering support and advocacy for a member led to an outcome that truly transformed the member’s life, not to mention the finances of his place of work. Watch on for the full story:

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How compassionate benefits experts like Precious could lead your employees on a path towards better health and satisfaction? Contact us today.

Promoting THESE Benefits Will Make Your Team's Productivity Levels Go Insane

In our always-on, hustle culture, employees never truly clock out. They down power salads over keyboards, take Zoom calls during doctor’s visits, respond to work messages during pillow talk, the dreaded Teams dings dousing any last flickers of romance. As their work and home lives continue to blur, employees become distracted and drained. Their company loyalty quickly wanes; they quiet-quit in droves.

Your health costs destroying your soul? This plan feature will improve members’ health and your ROI

For your employees juggling deadlines, meetings, and family life, a trip to the doctor often gets flung to the bottom rung of their to-do list. A chore to tackle another day or month or even–err–year. These neglected health concerns can eventually worsen into more serious, and more expensive conditions–quickly upsurging your overall health spend.

Public Sector Playbook: Want health plan engagement numbers that will break the internet? Try this.

As a means to engage members, public health plan administrators have been decking out their health plans with some alluring pulls: fancy incentives programs, new virtual care vendors, the works. But the approach fell flat, and member engagement remained low. Why? It wasn’t the plan design that needed an overhaul but the member experience.