A Seasoned Benefits Expert Spills Her Secret Weapon and It’s Not What You Think

When seeking benefits guidance, plan members often feel like they are baring their soul into a void. Benefits navigation that isn’t rooted in compassion can seem rushed, impersonal and formulaic. Members are tossed catch-all solutions that ignore the specifics of their health needs and history. This impersonal approach might make members feel like they’re conversing with an algorithm; they might become frustrated and ignore care recommendations, risking their overall health and well-being.

Benefits expert Precious Ugbo knows this isn’t the ideal journey for any member, especially those contending with emotionally trying times.  As a seasoned benefits expert, she understands that at the heart of all successful guidance is genuine human compassion and understanding. In each of her interactions, Precious strives to be fully present, listening carefully and intentionally to members, making them feel understood and less alone. By truly caring for members, Precious’s guidance is more precise and personalized, and the member is more likely to follow it. This, in turn, increases proper utilization, improving health outcomes, while fostering a more satisfied, resilient workforce.

In this video, Precious recounts a moment where her unwavering support and advocacy for a member led to an outcome that truly transformed the member’s life, not to mention the finances of his place of work. Watch on for the full story:

Want to learn more about how compassionate benefits experts like Precious could lead your employees on a path towards better health and satisfaction? Contact us today.