Six Ways to Lower Rising Health Costs for Companies
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About
City of Claremore
500+ employees
Municipal government
Robust benefits plan
Challenge that utilization life
- Plan members often visited the Emergency Room for routine care.
- Non-preferred care utilization was high, plan members didn't understand their coverage or how to use it.
- Reaching spouses—who are often the real decision-makers about care—was a struggle.
- The HR team was flooded with questions about benefits.
Solution:
Simplified pathways
Broker Collaboration
The Health Benefits Advisor was guiding the City of Claremore through the transition from a fully-insured to self-funded health benefits plan. Together, we identified key areas of the plan strategy where boosted employee engagement would have the most impact.
Working in Harmony
Open Enrollment was a familiar tradition for employees, so we timed our app launch to match it. Employees downloaded the Medefy app in the enrollment meetings, and shared it with their spouses to download as well.
Spousal Outreach, with Priority
With a predominantly male population, engaging the spouse effectively was imperative to the performance of the plan. Communication campagins were tailored specifically to spousal engagement and delivered through text messaging and push notifications.
HR Burden Lifted
Medefy's Care Guides were available to all health plan members 24/7. Alongside the Broker and the HR team, we simplified the way plan members could navigate to care. A proactive member engagement strategy created a valuable member experience and aligned with key objectives.
