Six Ways to Lower Rising Health Costs for Companies
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Benefits value is amplified when employees know where to start.
IThe rollout drove 13K+ registrations, with 6k registering in a single month. By month five, the program had driven 2,293 referrals that resulted in $1.67M in validated savings, surpassing the $750K goal that the State was aiming for.
A statewide health plan, rising costs, and a deadline to prove that the fix worked.
The CHALLENGE
Benefits value is amplified when employees know where to start.
Hundreds of thousands of members who didn't know they had a cheaper option.
The Florida Department of Management Services (DMS) oversees benefits for almost 200K employees under the State Group Insurance Program. Controlling cost was a top priority, and the plan was well designed. Even so, many members defaulted to higher-cost care because they did not know lower-cost options existed.
DMS needed a partner that could reach a population that size, drive real cost-containment within a defined timeline, and back every dollar claimed with the State's own claims data rather than industry estimates. The bar was set at $750K in savings by July 1st, a goal the program would go on to beat ahead of schedule with Medefy’s help.
The APPROACH
A single platform, live Care Guides, and outreach timed to the moment a decision is made.
Medefy’s solution went live in February 2026, giving employees, retirees, and dependents one place to see their full benefits picture and act on it, instead of piecing it together across plan documents and provider directories. Behind that platform sits our human-in-the-loop care model: powerful AI technology backed by benefits experts who walk each member through a specific care decision, from the first question to a booked appointment, and guide them toward the lowest-cost, in-network setting. Then, every savings dollar is measured against DMS's own claims history rather than an industry benchmark.
Broad member communications began in February 2026 and drove 6,878 registrations in just a single month, pushing the program to 13,480 registered members by mid-June. This growth reflects a two-pronged engagement strategy agreed upon by DMS and Medefy: alongside member-facing outreach, Medefy's Customer Success team engages directly at the agency level with the state's top 20 agencies, building one-to-one relationships with HR leaders through onboarding support, ongoing training, and communication toolkits that HR leaders can distribute directly to their employees.
In its first five months live, the Florida Department of Management Services (DMS) saw significant results. The rollout drove 13K+ registrations, with 6K of them registering in a single month. By month five, the program had driven 2,293 referrals that resulted in $1.63M in validated savings, surpassing the $750K goal that the State was aiming for.
