Six Ways to Lower Rising Health Costs for Companies
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Results at a Glance
$147K
Total realized savings
Total realized savings
16x
Return on investment
Return on investment
4.8/5.0
Member rating
Member rating
312
Lifetime navigation events
Lifetime navigation events
When a strong benefits program becomes too complex to use, the fix isn't more tools — it's a simpler front door. Here's how Chattanooga Christian Schools (CCS) got there, and what it meant for engagement, savings, and member experience over four years.
Benefits value is amplified when employees know where to start.
The CHALLENGE
A crowded vendor stack
Chattanooga Christian Schools did the hard work of building a strong benefits program for their faculty and staff. The team layered multiple value-added and cost-containment solutions into their benefits package. It was challenging for members to remember all the different value adds they had access to and how to go about accessing them. It was important to CCS that these programs were easily accessible and well utilized so people would receive the full value that the benefits were intended to bring, which meant adding a one-stop shop for their benefits.
We showed the employer the gap — and brought a plan to close it.
• A single place to access every program
• Digital copies of ID cards that members could retrieve on demand
• Real guidance for people facing an upcoming procedure BEFORE decisions and costs were locked in.
The APPROACH
Simplifying access without simplifying coverage
Medefy became the one-stop shop for the entire benefits experience. Instead of tracking down the right vendor or point solution, members open a single app to find plan info, digital ID cards, and guidance from care guides on where to receive the best quality care for the best price.
Adoption didn't happen by accident. To kick off the rollout, Chattanooga Christian Schools offered a small but well-chosen reward: members who downloaded and activated Medefy got a free drink from a local coffee truck brought on-site. It was a low-pressure, community-friendly nudge — the kind of perk that gets people talking in a tight-knit school where word travels fast. That word-of-mouth momentum did the rest.
When a strong benefits program becomes too complex to use, the fix isn't more tools — it's a simpler front door. Here's how Chattanooga Christian Schools (CCS) got there, and what it meant for engagement, savings, and member experience over four years.
Benefits value is amplified when employees know where to start.
The CHALLENGE
A crowded vendor stack
Chattanooga Christian Schools did the hard work of building a strong benefits program for their faculty and staff. The team layered multiple value-added and cost-containment solutions into their benefits package. It was challenging for members to remember all the different value adds they had access to and how to go about accessing them. It was important to CCS that these programs were easily accessible and well utilized so people would receive the full value that the benefits were intended to bring, which meant adding a one-stop shop for their benefits.
Chattanooga Christian Schools’s plan was missing three things:
• A single place to access every program
• Digital copies of ID cards that members could retrieve on demand
• Real guidance for people facing an upcoming procedure BEFORE decisions and costs were locked in.
The APPROACH
Simplifying access without simplifying coverage
Medefy became the one-stop shop for the entire benefits experience. Instead of tracking down the right vendor or point solution, members open a single app to find plan info, digital ID cards, and guidance from care guides on where to receive the best quality care for the best price.
Adoption didn't happen by accident. To kick off the rollout, Chattanooga Christian Schools offered a small but well-chosen reward: members who downloaded and activated Medefy got a free drink from a local coffee truck brought on-site. It was a low-pressure, community-friendly nudge — the kind of perk that gets people talking in a tight-knit school where word travels fast. That word-of-mouth momentum did the rest.
