Rotate your phone to portrait mode for the best Medefy experience possible.
Rotate your phone to portrait mode for the best Medefy experience possible.
savings per interaction
high-value steerage
initial response time
savings per interaction
high-value steerage
initial response time
Our Care Guides help remove the guesswork for members, with real-time support for in-the-moment healthcare decisions.
Proactive outreach
Help members before they even know they need it. Care Guides provide help and guidance before, during, and aftercare.
Appointment scheduling
Stop the stall on decision-making. Care Guides work one-on-one with plan members to coordinate, schedule, and follow up on appointments.
Referral management
Streamline the referral runaround. Care Guides provide compassionate guidance and support to get users the care they need.
94% of members who talk with a Care Guide will get care at a high-value provider. That's because we're on-demand and in-step from the beginning of care through the resolution.
Provider coordination
Reduce redundancy and confusion. Care Guides are always working to guide members to the care they need from providers in their plan.
Medical bill review
Snap a pic, get support. Our app's HIPAA-compliant camera allows members to share a bill image instantly with a Care Guide to get the help they need.
Follow-up
Get follow-through, flawlessly. Care Guides stay in communication with members, from navigating to care and checking in after services to next steps.
And how about one that helps members know what they have, use it well, and saves everybody time and money in the process? From the simple questions to the more complex head-scratchers, answers and guidance are always in reach - and never from a bot.
